Online Community Consulting &
Management Services for Associations

Increase your member retention by building a trusted and thriving online community with the help of an expert

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What Clients Are Saying

I’ve known Catherine for years, but it was during my time at National Geographic that I discovered how indispensably important her community management skills are...

Luke ZimmerPrincipal Consultant, Skariphos

I give Catherine Hackney my highest recommendation. She was instrumental in getting our Higher Logic communities off the ground, creating the microsites for our 220 global chapters, training the 600+ chapter microsite administrators...

Melissa SchwartzSr. Manager, Volunteer Engagement, ISACA

Catherine was fantastic with our team. She provided a detailed yet attainable review and plan for improvements for our automation rules...

Kelsey GlatfelterAssociate Director, Membership & Social Media, The Gerontological Society of America

Catherine is an incredible asset in online community development and management. She is kind, confident, and professional and her combination of experience and instinct is always on point...

Katie Berlin, DVMDirector of Content Strategy, AAHA

Catherine has been a valuable resource as AASHTO created and configured our communities. As we prepare for launch, we launch with confidence knowing that Catherine is behind us...

Dave GoldenDirector of Technology and Digital Strategy, AASHTO

Catherine brought much needed experience and guidance to the launch of our online community. She helped us revamp our community system emails, gamification...

Lilliane Smothers, CAEDirector of Membership, ASDA
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Experienced and Reliable

Not feeling like you (or your members) are getting the most out of your online community? Increase the confidence members have in your organization with the help of an experienced online community management professional. Catherine Hackney of Confident Communities Consulting has over a decade of experience with managing communities on the Higher Logic platform. Catherine will work with you through a personalized approach by getting to know your goals and audience intimately to customize a plan that fits your unique needs. Reach out on LinkedIn or on HUG!

Catherine's Story

Technical
Solutions

CCC delves into cutting-edge tools and platforms tailored to meet your needs. Elevate your team’s proficiency with personalized training, ensuring optimal utilization and maximum impact of your platform.

Platform
Functionality

Harness CCC’s mastery to unleash the full potential of the Higher Logic or Tradewing online community platforms to empower your association.

Data-Driven
Solutions

Elevate engagement and retention with profound insights into your members through a comprehensive analysis of both qualitative and quantitative metrics.

Day-to-Day
Upkeep

Not enough internal resources to support your community? Optimize efficiency and cost savings by letting CCC handle tasks to provide an exceptional experience that will keep your members coming back.

A successful online community is…

A group of people who create a sense of fellowship through shared values, interests, needs, and/or resources. Communities are important to associations because they achieve goals more efficiently than traditional methods: strengthen brand loyalty through a sense of belonging, extend the impact of marketing, and help you keep a pulse on your members’ needs and wants as they change. Associations of all sizes and industries can benefit from online community management and member engagement services.

CCC's Services

Improve Your Community Member Experience Today

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