Community Management Services
We will improve your online community by implementing creative solutions to problems such as unclear direction, inappropriate use by users or staff, general inquiries, and more. From strategy building to regular report analysis to recommendations for a better UX, we're here to improve the success of your community so that your organization can reach its potential via collaboration and communication with members and customers.
Catherine not only handled all technical aspects of our member community but streamlined the number of discussion groups to those most valuable to our members, instituted a volunteer community champion program to increase participation and engagement and proactively ensured every new association employee understood the purpose of the community as a member benefit.
Martha Huckaby, MSW
Sr. Manager, Member Engagement
Medical Group Management Association
Catherine came on board to help our association manage our Community, but also to develop out two product lines, and to get us involved in a new communications channel. She has done all of that in a short period of time and has exceeded our expectations.
Marilee Yorchak, CAE
Digital Analytics Association
Catherine was fantastic with our team. She provided a detailed yet attainable review and plan for improvements for our automation rules and was kind enough to walk through each one as we asked questions. Catherine was focused and efficient and then sent follow up resources within an hour of the call.
She really energized our team to revitalize our efforts on the engagement side on our site. Thank you for everything, we are looking forward to seeing how all of these improvements increase engagement and retention with our members.
Associate Director, Membership & Social Media
The Gerontological Society of America